Bilingual Urdu Customer Support and Localization

WhatsApp is the world’s largest and fastest growing communications company with 1 billion active users globally. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep on reading...

Responsibilities

• Provide friendly and efficient customer support via email in English and Urdu to WhatsApp users around the world
• Troubleshoot user issues and escalate issues / feedback to developers appropriately
• Be an advocate for the user base you support and a voice of the user to the rest of the company
• Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform
• Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
• Translate the WhatsApp application and all supporting content into Urdu

Experience

• Have a strong knowledge of the Pakistan region and culture, 4 plus years of recent in country experience is a plus
• Bachelors degree or equivalent university degree
• 1+ years of customer service experience
• Ability to use and learn the iOS, Android, and Windows Phone operating systems
• Proactive and motivated - you constantly look for solutions to problems and evaluate ways to be more efficient and effective
• Ability to multitask and manage competing priorities without getting overwhelmed
• Utility player - we are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals
• Strong writing and conversational skills in English and Urdu. You can compose accurate and appropriate answers to help users. If you are a grammar nut, all the better
• Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members
• Technical Support background a plus
• Must be eligible to work in the US
• No international relocation
• Avid WhatsApp user, a passion for the product and ensuring a good user experience