Bilingual Urdu Customer Support and Localization

WhatsApp is the world’s largest and fastest growing communications company with 1 billion active users globally. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep on reading...

Responsibilities

• Provide friendly and efficient customer support via email in English and Urdu to WhatsApp users around the world
• Troubleshoot user issues and escalate issues / feedback to developers appropriately
• Be an advocate for the user base you support and a voice of the user to the rest of the company
• Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform
• Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
• Translate the WhatsApp application and all supporting content into Urdu

Experience

• Have a strong knowledge of the Pakistan region and culture, 4 plus years of recent in country experience is a plus
• Bachelors degree or equivalent university degree
• 1+ years of customer service experience
• Ability to use and learn the iOS, Android, and Windows Phone operating systems
• Proactive and motivated - you constantly look for solutions to problems and evaluate ways to be more efficient and effective
• Ability to multitask and manage competing priorities without getting overwhelmed
• Utility player - we are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals
• Strong writing and conversational skills in English and Urdu. You can compose accurate and appropriate answers to help users. If you are a grammar nut, all the better
• Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members
• Technical Support background a plus
• Must be eligible to work in the US
• No international relocation
• Avid WhatsApp user, a passion for the product and ensuring a good user experience

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Software Developer, Tools

WhatsApp is the world’s fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and million others closer. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. 

Join a world-class engineering-driven company of ~50 engineers, where you'll have instant impact from day one. WhatsApp has an open culture and flat organization. Every engineer is literally sitting a few steps away from the founders. As a member of our engineering team you will tackle challenging issues of scale, reliability and security while delivering a delightful, simple user experience to a global user base. 

WhatsApp has been ranked as one of the Top 25 Most downloaded apps in over 100 countries on the App Store and has received over 1 Billion installs on Google Play. Our spacious office is located in the heart of downtown Mountain View. If you love writing code, hate tons of meetings, then come talk to us.

Responsibilities

• Develop internal APIs and web applications for support and localization teams
• Enhance our website, blog and crowd-sourced translation site
• Deliver improvements to our search system and automate QA
• Create fast, highly-functional frontends in JavaScript
• Work closely with, and incorporate feedback from founders, support team and other engineers

Experience

• Fluency in Python
• Strong knowledge of OOP and functional programming techniques
• Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading / caching)
• Excellent understanding of design patterns for web applications
• MySQL and document-based database knowledge
• Basic server administration experience on FreeBSD / Linux
• Must be a self-starter and enjoy working in a team with other passionate professionals.
• BS in Computer Science (or equivalent)
• 2 + Years of Software Development

Whatsapp

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Mobile Software Developer

WhatsApp, acquired by Facebook in February 2014, is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp has been ranked as one of the Top 25 Most downloaded apps in over 100 countries on the App Store and has received over 1 Billion installs on Google Play. Our spacious office is located in the heart of downtown Mountain View. 

As a software engineer at WhatsApp you will work alongside our small team of 45 engineers to create new features and provide a world-class user experience for our more than 900 million monthly active users. 

We are looking for Mobile Software Developers for all our platforms: iOS, Android, Windows Phone.

Responsibilities

• Create new, awesome features for millions of users
• Write efficient, maintainable code for mobile phones
• Own release and QA cycles of your code
• Work with customer support to fix reported bugs

Experience

• BS in Computer Science or equivalent. MS or PhD is a plus
• Passionate about user experience
• Ability to work in a very small team
• Experience with Java, Objective-C, C#, or C/C++ programming and debugging skills
• Strong understanding of application architecture and object-oriented design
• Android, iOS, Windows Phone development experience, with deep knowledge of best practices, APIs and libraries
• 2 + Years of Mobile Software Development
• Working experience with networking and messaging protocols
• Proficiency in the following areas: multi-threaded programming, TCP/IP sockets, SQL
• Experience developing native mobile apps is strongly preferred, but not required
• Must be able to work onsite daily in our office in downtown Mountain View, CA

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Software Developer, VoIP

WhatsApp is the world’s fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and million others closer. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. 

Join a world-class engineering-driven company of ~50 engineers, where you'll have instant impact from day one. WhatsApp has an open culture and flat organization. Every engineer is literally sitting a few steps away from the founders. As a member of our engineering team you will tackle challenging issues of scale, reliability and security while delivering a delightful, simple user experience to a global user base. 

WhatsApp has been ranked as one of the Top 25 Most downloaded apps in over 100 countries on the App Store and has received over 1 Billion installs on Google Play. Our spacious office is located in the heart of downtown Mountain View. If you love writing code, hate tons of meetings, then come talk to us.

Responsibilities

• The person in this role would help make VoIP calls reliable over varying devices and networking conditions including high packet loss and high latency
• The candidate should have a strong understanding of various network protocols used in real time applications and how to interpret observations in field to make improvements to networking components

Experience

• B.S. Computer Science or related field
• At least 2+ years of experience in building applications on mobile devices specifically windows phone platform
• Prior experience with VoIP on mobile devices specifically Windows Phone
• Five or more years of hands-on networking experience
• Robust, large-scale network design experience
• Detailed understanding of subnetting and network segmenting
• Detailed knowledge of VoIP and SIP messaging
• Ability to work every day in our Mountain View, CA office

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Software Engineer, University Grad

Jobs → Software Engineering

Software Engineer, University Grad

Mountain View, California, US

WhatsApp is the world’s fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and million others closer. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. 

Join a world-class engineering-driven company of ~50 engineers, where you'll have instant impact from day one. WhatsApp has an open culture and flat organization. Every engineer is literally sitting a few steps away from the founders. As a member of our engineering team you will tackle challenging issues of scale, reliability and security while delivering a delightful, simple user experience to a global user base. 

WhatsApp has been ranked as one of the Top 25 Most downloaded apps in over 100 countries on the App Store and has received over 1 Billion installs on Google Play. Our spacious office is located in the heart of downtown Mountain View. If you love writing code, hate tons of meetings, then come talk to us. 

We are looking for full time software engineers to join the following teams: Android, iOS, Windows Phone, Server, and Internal Tools.

Responsibilities

• Work on a very small team to create new, awesome features for millions of users
• Write efficient, maintainable code for mobile phones
• Own release and QA cycles of your code

Experience

• Pursuing BS, MS or PhD in Computer Science or related field
• Experience with Java, Objective-C, C#, or C/C++ programming and debugging skills
• Passionate about user experience
• Strong understanding of application architecture and object-oriented design
• Proficiency in the following areas: multi-threaded programming, TCP/IP sockets, SQLite
• Android, iOS, and Windows Phone development experience is strongly preferred, but not required
• Working experience with networking and messaging protocols is strongly preferred, but not required

https://www.whatsapp.com/join/?dept=software-engineering&id=a0I1200000G4j6VEAR

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Web Software Developer, Web Client

WhatsApp is the world’s fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and million others closer. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. 

Join a world-class engineering-driven company of ~50 engineers, where you'll have instant impact from day one. WhatsApp has an open culture and flat organization. Every engineer is literally sitting a few steps away from the founders. As a member of our engineering team you will tackle challenging issues of scale, reliability and security while delivering a delightful, simple user experience to a global user base. 

WhatsApp has been ranked as one of the Top 25 Most downloaded apps in over 100 countries on the App Store and has received over 1 Billion installs on Google Play. Our spacious office is located in the heart of downtown Mountain View. If you love writing code, hate tons of meetings, then come talk to us.

Responsibilities

• Help build the web based version of WhatsApp in Javascript, HTML5 and CSS3
• Work closely with, and incorporate feedback from PMs, designers and other engineers
• Pro-actively enhance our web platform

Experience

• Ability to create delightful, polished interfaces using Javascript, HTML5 and CSS3
• Excellent understanding of patterns used for developing large web applications
• Experience developing responsive web applications that work across multiple devices
• Must be a self-starter and enjoy working in a team with other passionate professionals
• Minimum 3+ years experience
• Nice to have: -
• Solid understanding of the full web technology stack (HTTP, WebSockets, cookies, asset loading / caching)
  • Experience with React, Backbone, WebPack, Promises
  • Experience with Sass and Compass
  • Experience with cross-browser quirks
  • Data-informed product development: analytics, A/B testing, etc.
  • Experience using REST API’s
  • Experience with modern version control systems

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